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Frequently Asked Questions

Here are the most frequently asked questions. If you have any other questions, please email us at info@petshopita.com.

How long will it take for my items to arrive?

It usually takes 6-15 business days to process and deliver your order.
Delivery times vary according to demand and shipping location.

Does PetshopITA ship internationally?

Currently, we are only shipping to the United States.

Do I get a confirmation number when I receive my order?

Yes, you will receive an order confirmation email with an order number immediately after placing your order (don't forget to check your spam folder).
Please contact us if you do not receive anything within 24 hours.

Who can I contact if there is a problem with my order?

All requests can be forwarded to info@petshopita.com.
Our customer support team will be more than happy to further assist you.

What forms of payment does PetshopITA accept?

We accept all major credit cards: Visa, Mastercard, Discover, Amex and even PayPal.

Is the checkout on this website secure?

Absolutely! All purchases made are protected by SSL encryption.

If I enter my email address, will PetshopITA sell my information?

No, we will not. The e-mails are only used to send order updates and / or newsletters about our promotions and discount coupons (only for subscribers).